Latest News – 17th November 2014
Job Vacancy – Receptionist
Please see our Job Vacancies page for more information.
Introduction to the Friends and Family Test at Smallbrook
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up question/s, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. Since its introduction over 3 million individual pieces of feedback have been collected on patients’ experiences of inpatient, A&E and maternity services. This is a huge achievement and demonstrates that the FFT has enabled huge numbers of patients to give feedback that might not have otherwise been heard.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
From 1 December 2014, the FFT will be available in GP practices including Smallbrook, from January 2015 in mental health and community services and from 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases.
The question being asked of patients is shown below. This is a nationally agreed question and this exact same question is being asked up and down the country. There is an option to add further written comments below.
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely, Likely, Neither likely nor unlikely, Unlikely, Extremely unlikely or Don’t know
(Please circle your chosen option above)
Can you tell us why you gave that answer?
(This is an opportunity to expand on your selected option above – you do not have to do this part.)
Free text opportunity.
This form is available for download here and will be available in the surgery for completion as and when you visit the surgery. Patients can complete as many or as few of these forms as they wish. We are also investigating having a computer placed in the Waiting Room so that patients can enter details via this means.
The results of the question asked above will be reported back to NHS England who will publish the data on the NHS choices website. The free text comments will NOT be passed-back to NHS England, these comments will be used locally to assess our performance and possibly to amend our processes if that is felt to be appropriate.
Please note that all answers and free text comments
WILL BE COMPLETELY ANONYMOUS.
If you have any queries at all please feel free to contact the surgery.
Macmillan Coffee and Cake morning at Smallbrook – September 26th
I am very pleased to report that a fantastic figure of £260 was raised at our last Coffe and Cake morning. A big Thank You to everyone involved.
Please only phone the Secretary team at the surgery during the following hours to get your results:
1000 – 1200 Monday to Thursday
1330 – 1530 Friday
Smallbrook Surgery Patient Survey Results 2014
Many thanks to all of our patients who took part in this valuable excercise. In particular I would like to thank all the members of the Patient Reference Group who were able to offer me their vital feedback on the survey results and what we might do with this information. Please see the links to the documents below which offer a view of all the results of the surveys and my planned actions in response to them. If you have any queries relating to this survey please feel free to contact me at the Surgery.
Patient Survey Report Smallbrook 2013-2014
The appendix of the report is also available to download.
Smallbrook surgery has a very high demand for all our clinician’s appointments so it is vitally important that we make the best use of all the available time. The appointments where patients fail to turn-up (otherwise known as Did Not Attend or DNA) are a significant waste of our resources and directly impacts on our ability to offer appointments to our patients within a timescale that is acceptable. I would ask all our patients to advise us if you wish to cancel your appointment and this will then allow us to offer that appointment to other patients.
The DNA’s for week 17th March to 21st March = 27
The DNA’s for week 10th March to 14th March = 35
The DNA’s for week 3rd March to 10th March = 17
The DNA’s for week 24th February to 28th February = 35
The DNA’s for week 17th February to 21st February = 39
The DNA’s for week 27th January to 31st January = 38
The DNA’s for week 13th January to 17th January 2014 = 28
The DNA’s for week 6th January to 10th January 2014 = 26