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Latest News – 6th July 2015

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Non-attendance of appointments (DNA’s)

Our six monthly analysis of non-attended appointments from 1.1.15 – 30.6.15 is as follows:-

GP Appointments – 203 not attended.

Of those, 3 patients did not attend 4 appointments, 4 patients did not attend 3 appointments and 17 patients did not attend 2 appointments.

Clinical Appointments (nurses, HCA’s, Leg Ulcer Clinic, child immunisations, counsellors) – 265 not attended.

Of those, 1 patient did not attend 5 appointments, 8 patients did not attend 4 appointments, 14 patients did not attend 3 appointments and 35 patients did not attend 2 appointments.

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DNA’s

Smallbrook Surgery has a very high demand for all of our Clinician’s appointments, particularly for GP appointments, and it is vitally important that we make the best use of all the available time. The appointments where patients fail to turn up (otherwise known as Did Not Attend or ‘DNA’) are a significant waste of our resources, and directly impact on our ability to offer appointments to our patients within a timescale that is acceptable. Since May this year, we have begun writing letters, on a fortnightly basis, to those patients who failed to attend a GP appointment, and will roll this out to include DNA figures for all of our Clinician’s in the coming months. We would ask all patients to advise us if you wish to cancel your appointment, which will then allow us to offer that appointment to other patients.

DNA Figures (GP Appointments) from 15th January 2015 to 15th June 2015:-

15.1.2015 – 30.1.2015 : 23 DNA’s
01.2.2015 – 28.2.2015 : 40 DNA’s
01.3.2015 – 31.3.2015 : 40 DNA’s
01.4.2015 – 30.4.2015 : 27 DNA’s
01.5.2015 – 15.5.2015 : 15 DNA’s
16.5.2015 – 29.5.2015 : 14 DNA’s
01.6.2015 – 15.6.2014 : 24 DNA’s



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About Smallbrook Surgery

Smallbrook surgery operates out of part of the Warminster Community Hospital and looks after 4,300 patients
in Warminster and the surrounding area.

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