Latest News – 10th March 2014
Patients: BE AWARE:
A second individual within Wiltshire has been targeted by telephone, in relation to their prescriptions. In this instance, the person was querying whether the individual was happy with the service they receive from their Pharmacist/Chemist with regard to their prescriptions.
When the individual did not give them any information, but instead asked for more information as to who they were, who they represented etc … they put the phone down.
Whilst at this stage there are no further details on this incident, the previous one which involved a similar contact did result in an individual giving over bank details and subsequently money was taken from their account.
Smallbrook surgery has a very high demand for all our clinician’s appointments so it is vitally important that we make the best use of all the available time. The appointments where patients fail to turn-up (otherwise known as Did Not Attend or DNA) are a significant waste of our resources and directly impacts on our ability to offer appointments to our patients within a timescale that is acceptable. I would ask all our patients to advise us if you wish to cancel your appointment and this will then allow us to offer that appointment to other patients.
The DNA’s for week 24th February to 28th February = 35
The DNA’s for week 17th February to 21st February = 39
The DNA’s for week 27th January to 31st January = 38
The DNA’s for week 13th January to 17th January 2014 = 28
The DNA’s for week 6th January to 10th January 2014 = 26
The DNA’s for week 18th November to 22nd November = 38
The DNA’s for the week 11th November to 15th November = 19
The DNA’s for the week Monday 4th November to Friday 8th November = 32