Contact Us

Reception telephone lines are open Monday to Friday between 0830 and 1830.

All Practice sites are closed Bank Holidays and weekends

Smallbrook
General enquiries 01985 846700
Appointments 01985 846700
Home visits / To cancel appt 01985 846700
Fax 01985 215654
Email smallbrookgeneral@fromemedicalpractice.nhs.uk

Other Surgery Contact numbers

GP Secretaries

Tel 01985 846700

Health Visitors 01985 220459
District Nurses 0845 1204338

If you require medical assistance before 8.00am of after 6.30pm Monday to Friday, or at weekends and during Bank Holidays please click here

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Surgery Addresses

Warminster Community Hospital. The Avenue. Warminster, Wiltshire, BA12 8QS

Practice Complaints Procedure

We constantly strive to give patients the best possible care and regularly review our services in light of patient feedback.
Complaints can be made verbally to any staff or in writing to the Surgery Manager (email craig.massey@fromemedicalpractice.nhs.uk)

For all written complaints we will acknowledge your complaint within 48 hours.

Your complaint will then be investigated by the management team and within 4 weeks we will try to:

  • address your concerns fully
  • provide you with an explanation
  • provide an apology if required
  • discuss any action that may be needed
  • arrange a meeting with all parties concerned and one of the Practice Partners

We hope that you will be satisfied that we have dealt with your complaint thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities.

Our Practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made. HELP US TO HELP YOU!

If you use this procedure it will not affect your right to complain to the Primary Care Trust if you so wish.

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person

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Change of address: Please download the Change of Address Form and post or deliver it the practice.